Shipping policy

We do not provide shipping. Please see Pickup and Delivery policies below.

PICKUP & DELIVERY POLICIES

PICKUPS

STORE PICKUP: Free pickup is available at our Escondido location: 808 Lochwood Place, Escondido, CA 92026. Please note that this is a residential address, not a retail storefront. All orders must be placed in advance, and walk-ins are not available.

PICKUP DELAYS: We kindly ask that you arrive at your selected pickup time so we can keep our production schedule running smoothly. If you arrive more than 30 minutes after your scheduled pickup time, a $20 late fee may apply. We understand that unexpected delays can happen, and we appreciate your communication and understanding. You may contact us at (858)432-6433 if you anticipate any delays in your pickup time.

In the rare event that production is running behind schedule, we will contact the phone number on file as soon as possible to coordinate an updated pickup time. No late fee will apply for delays caused by the bakery.

CHANGES TO PICKUP DATE OR TIME: All requested changes must be submitted at least 48 hours in advance. Changes requested within 48 hours of the original pickup time may not be possible due to our production schedule. In some cases, if your order has not yet entered production, we may be able to accommodate a change or postpone your order to a future pickup date. A $20 change fee may apply. For assistance, please contact us at (858) 432-6433.

DELIVERIES

LOCAL DELIVERIES – SAN DIEGO: Local delivery is available throughout Central and North County San Diego within a 35-mile radius. Delivery fees are calculated automatically based on distance during checkout.

DELIVERIES OVER 35 MILES: For deliveries outside our 35-mile service radius, please contact us for a delivery estimate and availability before placing your order.

RECIPIENT MUST BE PRESENT: You or the recipient must be present to accept the order at the delivery address. Upon arrival, our driver will announce their presence by ringing the doorbell, knocking, or using the call box, as applicable. Drivers will wait up to 5 minutes before the delivery is considered unsuccessful.

For apartment buildings, restaurants, schools, hotels, hospitals, retirement homes, and other facilities with lobby access, we cannot leave orders unattended in the lobby. If no one is available to receive the order, we will contact the phone number or email provided with the order. Please refer to the Failed Deliveries section below for next steps.

DELIVERY CARE & STORAGE: Our products are fragile and perishable and are not packaged or insulated for extended outdoor exposure or extreme weather conditions. We strongly recommend bringing all products indoors and storing them appropriately as soon as possible after delivery.

UNATTENDED DELIVERY: If you or the recipient cannot meet the driver at the delivery address and have contacted us in advance to confirm an unattended delivery, Milk & Honey Bakery is not responsible for any damage, theft, or loss after the order has been left.

DELIVERIES TO BUSINESSES & FACILITIES: For deliveries to restaurants, schools, hotels, hospitals, retirement homes, and other businesses, a designated recipient must be available to accept the order upon arrival. Please include any special delivery instructions during checkout. If you request that an order be left unattended at a business or facility, Milk & Honey Bakery is not responsible for any subsequent damage, theft, or loss.

FAILED DELIVERIES: We will notify you of a failed delivery attempt using the phone number and/or email provided with your order. A redelivery fee equal to the original delivery fee is required before a second delivery attempt. Same-day redelivery is not guaranteed and is subject to availability. Alternatively, you may arrange to pick up your order from our Escondido location at no additional charge. Please contact us promptly at (858) 432-6433 to coordinate next steps.

CHANGES TO DELIVERY ADDRESS, DATE, OR TIME: All requested changes must be submitted at least 48 hours in advance. Changes to the delivery address, date, or time requested within 48 hours of the scheduled delivery may not be possible due to established delivery routes and scheduling. In some cases, if your order has not yet entered production, we may be able to accommodate a change or postpone your order to a future delivery date. A $20 change fee may apply. For assistance, please contact us at (858) 432-6433.