We do not offer shipping. Please review our pickup and delivery policies below before placing your order.

Pickup policy

STORE PICKUP

Complimentary pickup is available at our Escondido location:

808 Lochwood Place, Escondido, CA 92026

Please note that this is a residential address, not a retail storefront. All orders must be placed in advance; walk-ins are not available.

PICKUP DELAYS

Please arrive at your selected pickup time to help us maintain our production schedule. Arrivals more than 30 minutes after the scheduled pickup time may incur a $20 late fee. We understand unexpected delays happen, so please contact us at (858) 432-6433 if you anticipate arriving late.

If production runs behind schedule, we will contact the phone number on file as soon as possible to coordinate an updated pickup time. Late fees will not apply to delays caused by the bakery.

CHANGES TO PICKUP DATE OR TIME

All requests to change a pickup date or time must be submitted at least 48 hours in advance. Requests made within 48 hours of the original pickup time may not be accommodated due to our production schedule. If your order has not entered production, we may be able to accommodate a change or postpone pickup, subject to availability. Change fees may apply.

For assistance, please contact us at (858) 432-6433.

Delivery policy

LOCAL DELIVERY — WITHIN 35 MILES

Delivery is available throughout Central and North County San Diego within our 35-mile service radius. Delivery fees are calculated automatically based on distance at checkout.

DELIVERIES OVER 35 MILES

For deliveries outside our standard 35-mile service radius, please contact us for an estimate and availability before placing your order.

RECIPIENT MUST BE PRESENT

You or the designated recipient must be present to receive the order at the delivery address provided, unless an unattended delivery has been approved in advance under the policy below.

DELIVERY CARE & STORAGE

Our products are fragile and perishable and are not packaged or insulated for extended outdoor exposure or extreme weather conditions. We strongly recommend bringing all products indoors and storing them appropriately as soon as possible after delivery.

Milk & Honey Bakery is not responsible for damage, theft, or loss after the order has been delivered.

DELIVERIES TO RESIDENTIAL ADDRESSES

Upon arrival, our driver will announce their presence by ringing the doorbell, knocking, or using the call box, as applicable. Drivers will wait up to 5 minutes for the recipient before the delivery is marked as a failed delivery attempt.

• Gated Communities: Please provide gate codes and necessary entry instructions at checkout. If access cannot be obtained, the delivery may be marked as failed.

 

• Secured Apartment Complexes & Condominiums: Please arrange for a designated recipient to meet the driver at the lobby or designated delivery area. Provide the resident’s full name, apartment number, building information, access instructions, and any required parking or visitor pass details at checkout. We cannot complete deliveries to secured buildings without the necessary information or leave orders unattended in lobbies or common areas.

DELIVERIES TO BUSINESSES & RESTRICTED-ACCESS LOCATIONS

For deliveries to businesses, offices, hotels, schools, universities, hospitals, retirement homes, churches, and other secured facilities or public institutions, please arrange for an authorized recipient to meet the driver at the designated delivery area. Provide all necessary contact, access, building, suite, room, and parking information at checkout, as applicable.

We cannot leave orders unattended in lobbies, offices, or common areas.

• Business & Office Deliveries: Please ensure the business is open and an authorized recipient is available to receive the order at the scheduled delivery time and designated area. Include the business name, suite number, and any necessary access instructions at checkout.

 

• Hotel Deliveries: Please contact us as soon as possible. After hotel check-in, call us at (858)432-6433 and provide the registered guest’s full name and room number. Ensure recipient is available to receive the order at the scheduled delivery time and designated area. We cannot complete hotel deliveries without this information.

 

• Hospital & Retirement Home Deliveries: Please provide the patient’s full name and room number at checkout. Ensure recipient is available to receive the order at the scheduled delivery time and designated area. We cannot complete deliveries to hospitals or retirement homes without this information. 

 

• School, University & Educational Institution Deliveries: Please provide the recipient’s full name, building or room number, and any required access instructions at checkout. Ensure the recipient is informed, available, and authorized to receive the order at the scheduled delivery time and designated area.

If no one is available to receive the order or access cannot be obtained, we will contact the phone number provided at checkout to notify you of the failed delivery. Please refer to the Failed Deliveries section below for next steps.

UNATTENDED DELIVERY

If you or the recipient cannot meet the driver, unattended delivery must be approved by Milk & Honey Bakery at least 48 hours in advance. Approval is not guaranteed. Once an approved unattended delivery is completed, Milk & Honey Bakery is not responsible for subsequent damage, theft, or loss.

FAILED DELIVERIES

We will notify you of a failed delivery attempt using the phone number and/or email provided with your order.

A redelivery fee equal to the original delivery fee is required before a second delivery attempt. Same-day redelivery is not guaranteed and is subject to availability.

Alternatively, you may arrange to pick up your order from our Escondido location at no additional charge. Please contact us promptly at (858) 432-6433 to coordinate a pickup time.

CHANGES TO DELIVERY ADDRESS, DATE OR TIME 

All requests to change a delivery address, date, or time must be submitted at least 48 hours in advance. Requests made within 48 hours of the scheduled delivery may not be accommodated due to established delivery routes and scheduling.

If your order has not entered production, we may be able to accommodate a change or postpone delivery, subject to availability. Change fees may apply.

For assistance, please contact us at (858) 432-6433.